FAQ

1.Why buy RUGCEL's products?

RUGCEL product quality, pricing, and customer service are unmatched in the industry.

2.What is your warranty policy?

All winches Other products come backed by a lifetime technical support and 3-year limited warranty

3.How is my order shipped (by whom)?

Our orders are shipped by UPS ground, unless the shipment's total weight exceeds 350lbs or tires larger than 35" are ordered, then it will have to be shipped truckline freight to a commercial address.

4.How do I know my order(s) has been shipped?

When your order is shipped you will receive a shipment confirmation email, sent to the email you entered when placing your order, with tracking information. If you created a rugcel.com account you may also view the status of your order on your My Account page.